AFC and Web Extension

A well planned web site can provide extensive benefits to both the patrons as well as the agency itself.  The interactive nature of Web Solution can present you with many marketing and communication opportunities with the patron not available through other means.  A Web solution can provide infinite opportunities in terms of service

offerings to the consumer and more importantly put the administrative tasks in customer’s hand; thus reduce questions, provide customers with critical information and reduce operational costs to the agency A Web solution can be an effective tool through which fare media and products can be offered for sale, patrons can setup and manage their account to purchase and reload, check remaining balances.  This adds a level of convenience to customers, by offering the flexibility of twenty-four accessibility.  The automatic reload feature provides a

convenient solution for the consumers who prefer to receive the benefits periodically without hassle of remembering to reload.   In addition, it can also provide a level of safety for elderly and special services customers, by offering a simple solution to manage their cards, and learn information of changes.

Marketing

The internet is an excellent channel for promoting your services to potential riders. The use of a well defined web site can serve as a professional, effective and cost efficient way to communicate with customers.  As agencies invest in new applications to better support and understand their customers, marketing opportunities become recognizable.  An effective web site can provide a means to communicate marketing campaigns, which can in turn increase sales.   The global availability of the internet helps an agency reach a non-transit dependent user like visitors and casual riders.

Troubleshooting & Customer Service:

A well planned web solution helps an authority drive a consistent and measurable improvement in the customer service issues resulting in satisfied customers, repeat business and less overhead for the authority.  The web enabled system provides a customer service representative with complete information regarding the customer query or the situation and allows them to make real time decision. 

In a well planned solution every single activity is recorded in the database.  The web solution helps with many aspects of managing the customer experience like diagnostics, statistical gathering, reports and automated escalation procedures.  The ability to get information from a central user friendly console can be very beneficial and provide with a single place to obtain information. Advanced reporting features, point and click functionality as well as remote access to all these information can be really useful.

Integration with Other Systems:

An Ecommerce based solution provides an agency with a lot of options in terms of integration with vendors, suppliers and business partners.  Traditional ways of doing business, such as email, faxes and voice mail introduce numerous delays and require data to be reentered into multiple systems, multiple times.  Integrated solutions on the other hand provide excellent opportunities for Co-branding the fare products, mutual promotion of the business, publishing information through partner systems, information exchange or supply chain management. In today's IT driven

world organizations have most of their system in electronic format.  The Web solution provided excellent platform to integrate with the existing systems and interchange data and other information.

Lumenor’s Web Offerings: 

Lumenor specializes in the web enhancements for the transit agencies.  Lumenor’s provides hands on approach for structured web extension for your AFC business.  We offer the following services

• Assess Impact on Business Process of Organization
• Business Plan Development

  • As-is state
  • Transition State
  • Future State
• Change Management
• Functional Design
• Workflow development
• Development, Testing and Deployment
• Security

  • PCI Compliance
  • Handle Credit/Debit Certification
  • Data Safety
  • Infrastructure Security
• Availability Planning
• Scalability Analysis and Design
• Integration with various systems
• Systems Administration
• ADA Compliance
• Retraining of Staff