Infrastructure Support Consultants (5 Positions)

1.           AIX System Administrator

The AIX System Administrator will perform AIX / UNIX system trouble-shooting and performance tuning for all UNIX system problems and provide direct support for the County’s UNIX computers and IBM AIX RS/6000 servers utilizing Power4 and Power5 architecture, Logical Partioning (LPAR) and Dynamic Logical Partitioning (DLPAR). The Administrator shall be responsible for creating and maintaining users, user environments, directories, security, and access for all computers.  The Administrator shall develop scripts to automate administrative functions. Additionally, The Administrator will facilitate and take direct responsibility for the planning, installation, configuration, and deployment of AIX based server(s). The Administrator shall provide project support for configuring, installing and developing new UNIX based software solutions; setup and maintain backup/disaster recovery, job schedulers; and perform other system operations process for UNIX and Wide Area Network (WAN).

AIX Administrator Competencies:

1. Hands on experience with UNIX utilities such as Korn Shell, Grep, Sed, Awk, and Perl
2. Experience with IBM AIX version of Unix (4.3x and 5.x)
3. Experience with IBM Pseries LPAR/DLPAR
4. Experience with IBM Network Installation Manager (NIM)
5. Experience with Storage Area Network (SAN) administration 
6. Experience with at least one of the following: High Availability Cluster Multiprocessing (HACMP), IBM Fibre Array Storage Technology (FastT), WebSphere, Tivoli Storage Manager (TSM) Backup System
7. Support of client/server systems in production government environment 
8. Experience in special project work, especially with vendors

2.         Windows Systems Administrator

The Windows Systems Administrator will perform system management/operation, configuration management, troubleshooting, preventative/corrective maintenance, resource management, performance monitoring and enhancement. The Windows Systems Administrator will ensure that computer systems and operating systems are compliant with established configuration guidelines. The responsibilities will be in the area of Microsoft server, Web server, database administration, operation, and maintenance.  The Administrator must possess knowledge of MS IIS, SQL Server, and Windows Microsoft 2000/2003/2005/2008 Server. The Administrator shall be responsible for creating standards, policies, and procedures; and setting and maintaining system security, licensing management, capacity planning.

Windows Administrator Competencies:

1. Proficient and hands on expertise in Active Directory
2. Experience as a Window System Administrator (Windows NT, 2000, XP, 2003)
3. Experience/Familiarity with a UNIX environment
4. Must be able to install Windows operating systems, software, and security configurations
5. Must be able to install software on PC desktops and laptops when needed
6. Must have experience in diagnosing PC hardware failures, software incompatibilities as they relate to hardware and the ability to troubleshoot and repair computer hardware in a TCP/IP network within a reasonable timeframe to minimize user downtime 
7. Experience with Oracle Database Server and Application Server a plus
8. Microsoft Certified IT Professional (MCITP) Certified

3.         Storage Architect/Administrator

The Storage Architect/Administrator will plan, design, and analyze the organization’s storage infrastructure according to best practices, while ensuring high levels of data quality and availability. The Architect/Administrator shall develop, implement, and oversee policies and procedures to ensure consistent storage provisioning, uptime, and regulatory compliance. Additionally, The Architect/Administrator shall be responsible for capacity planning, backup and restore process design, performance analysis, and developing data disaster recovery plans. The Architect/Administrator will perform capacity planning analysis and other needs assessments to inform storage architecture strategy.

Storage Competencies:

1. Design redundant systems and policies for disaster recovery and archiving to ensure effective protection and integrity of storage appliances and stored data assets
2. Develop and maintain testing process for current, new, and modified storage appliances and software
3. Maintain current knowledge of storage-related laws, trends, and issues, including current and emerging technologies and best practices. Develop strategies and policies to ensure best-practice based regulatory compliance and reduce the enterprise’s legal exposure
4. Oversee storage allocation to business units across the enterprise based on established requirements, available disk space, and future growth
5. Anticipate, identify, and oversee mitigation and response to storage access problems, retrieval issues, and storage device status issues
6. Excellent knowledge of Storage Area Network (SAN), Network-attached Storage (NAS), Direct Attached Storage (DAS), Redundant Array of Independent Disks (RAID), Small Computer System Interface (SCSI), Fiber Channel, tape, clustering, encryption, and content-addressable storage technologies

4.         Field Service Specialist

The Field Service Specialist installs and maintains multi-user computer systems including hardware, software, peripherals, and network connectivity.  Additional tasks include troubleshooting issues and consulting with users to resolve problems with their computer operations and maintains records of services performed. The Specialist configures, installs, and supports computer workstations, peripherals, hardware/software upgrades. Provide instruction on clients on basic computer usage. The Field Service Specialist shall verify applications, installations, customization, system hardware/software configurations and settings to ensure proper user functionality. The Specialist shall ensure all systems are in compliance with the County’s standard configuration.

Field Service Specialist Competencies:

1. Proficient and Hands on experience in Microsoft Windows 7, Vista, Microsoft Windows XP Professional, Microsoft Office Suite, Microsoft Outlook/Exchange, Symantec Antivirus Enterprise Edition, Microsoft Active Directory, TCP/IP and Ethernet networking
2. Expert in PC installation, maintenance,  and support
3. Familiarity with Altiris Client Management Suite, Cisco Virtual Private Network (VPN), wireless networking, handheld PC devices, and Microsoft terminal services/Citrix thin client technology 
4. Microsoft Certified Desktop Support Technician (MCDST) or Microsoft Certified Technology Specialist (MCTS) Certified

5.         Help Desk Analyst

The Help Desk Analyst will provide first line helpdesk support to internal customers, assisting with hardware and software problems via phone, email or fax. The Analyst documents all service requests from inception to resolution to enable accurate trend analysis and reporting. The Help Desk Analyst also will answer, diagnose, troubleshoot, and resolve computer/network and technical questions/problems and provide clients access to network applications.

Help Desk Analyst Competencies:

1. Excellent telephone manner
2. Experience of using call logging software
3. Strong knowledge of Microsoft based operating systems with emphasis on Windows 2003 / 2008, XP, and Windows 7
4. Experience with using and troubleshooting Outlook 2003/2007/2010 within a network environment (permissions, calendar sharing, delegation)
5. Experience with using and troubleshooting Microsoft Office 2003/2007/2010 with emphasis on MS Word, MS Excel and MS PowerPoint
6. Experience with Microsoft Active Directory 2003
7. Basic understanding of PC hardware set-up and configuration
8. Experience troubleshooting Enterprise Antivirus Software
9. Experience troubleshooting minor server related problems such as permissions to files and folders
10. Microsoft Certified Professional (MCP), Microsoft Certified Desktop Support Technician (MCDST), or Microsoft Certified Technology Specialist(MCTS)